Responsible Gaming — Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

At pv66, we believe that gambling should always be a form of entertainment — never a financial strategy, an escape from real-life difficulties, or a source of stress. We are committed to providing Bangladeshi players with the tools, information, and support needed to keep their gambling experience positive and within personal limits.

Every feature on the pv66 platform — from deposit limits and session time reminders to full self-exclusion — is designed with the player's wellbeing in mind. We treat responsible gaming not as a regulatory checkbox but as an integral part of how pv66 operates and serves its community.

2. Understanding Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a condition in which a person's gambling behaviour becomes compulsive and difficult to control, to a degree that causes harm to their financial situation, relationships, work, or mental health. It affects people of all backgrounds, and it can develop gradually without the individual initially recognising the signs.

pv66 monitors player activity patterns as part of our responsible gaming framework and may reach out proactively when we identify behaviour that could indicate a developing problem. However, self-awareness is the most powerful first step — and the list below can help you evaluate your own relationship with gambling.

Warning Signs to Watch For

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use pv66's self-exclusion tool and to seek further guidance from a trusted person in your life or a professional support service. There is no shame in recognising a problem and taking action — it is a sign of strength and self-awareness.

3. Responsible Gaming Tools at pv66

pv66 provides a set of practical, player-controlled tools that you can activate at any time through the support team. All tools are free to use and available to every registered player. To request any tool, contact pv66 support at [email protected] with your registered mobile number and the specific tool you wish to activate.

4. Deposit Limits — How They Work

A deposit limit is one of the most straightforward tools for managing your gambling spend. Once a limit is in place, pv66 will automatically decline any deposit transaction that would cause your total deposits for the period (day, week, or month) to exceed the limit you have set. The limit applies to all deposit methods, including bKash, Nagad, Rocket, and Upay.

You can set more than one type of limit simultaneously — for example, a daily limit of ৳1,000 and a monthly limit of ৳15,000. The more restrictive limit takes precedence if both thresholds would be reached. Limits reset automatically at the start of each period (midnight BST for daily limits, Monday midnight for weekly limits, the first day of each calendar month for monthly limits).

• Lowering a deposit limit takes effect immediately — protecting you as soon as you make the request.
• Increasing a deposit limit is subject to a mandatory 48-hour delay — giving you time to reconsider the decision before it takes effect.
• There is no minimum deposit limit — you can set any amount that feels appropriate for your personal financial situation.

Deposit limits are one of the most effective responsible gaming tools available because they address the financial dimension of problem gambling directly. pv66 strongly encourages all players to set a deposit limit when opening their account — not because we expect problems to arise, but because having a pre-set boundary makes it easier to stay in control throughout your gaming experience.

5. Self-Exclusion — A Full Account Break

Self-exclusion is the most comprehensive responsible gaming tool that pv66 offers. When you request self-exclusion, your account is fully locked — you cannot log in, make deposits, place bets, or access any game on the platform for the duration of the exclusion period.

pv66 offers the following self-exclusion durations:

• 30 days — suitable for a short break to reassess your gambling habits.
• 90 days — a medium-term break to step back from the platform entirely.
• 180 days — a long-term break for players who need an extended period away.
• Permanent exclusion — a lifetime ban from pv66 for players who decide they need to stop gambling entirely. This option cannot be reversed.

Self-exclusion requests are processed within 24 hours of being received by the support team. Once the exclusion is active, it cannot be lifted or shortened during the exclusion period — even if you contact pv66 and request early reinstatement. This design is intentional: it provides a robust barrier during the period when the impulse to return to gambling is strongest.

6. The 21+ Age Requirement

pv66 is strictly an adults-only platform. You must be at least 21 years of age to register an account, make a deposit, place a bet, or access any game on pv66. This age requirement applies to all players in Bangladesh regardless of location within the country.

During the account verification (KYC) process, pv66 may request proof of age in the form of a National ID card or passport. Any account found to be registered by a person under the age of 21 will be immediately closed, all pending bets will be voided, and any deposited funds will be returned to the originating payment method. The person responsible for the underage account — which in many cases means a parent or guardian who failed to secure their device — may also be permanently banned from creating future accounts.

If you are a parent or guardian, we encourage you to use parental control software on shared household devices to prevent underage access to online gambling platforms. Bangladesh-based device parental controls are available through Android Family Link and iOS Screen Time — both are free to configure and can block gambling-category applications and websites entirely.

7. Tips for Healthy Gambling Habits

The majority of pv66 players enjoy gambling as a form of leisure — a recreational activity alongside cricket, football, or everyday entertainment. Keeping it that way comes down to a few consistent habits that experienced, responsible gamblers practise as a matter of routine:

• Set a budget before you start each session and treat it as a fixed entertainment cost — like a cinema ticket or a meal out with friends.
• Never chase losses. Accept that losing is part of the game and walk away from a session calmly when your budget is used up.
• Play only with money you can comfortably afford to lose — never with rent money, savings earmarked for a purpose, or borrowed funds.
• Take regular breaks during sessions — stand up, have a drink of water, and assess how you are feeling before continuing.
• Keep gambling in balance with the rest of your life. If you find yourself thinking about gambling when you are at work, with family, or in social situations, that is a sign worth paying attention to.
• Use the pv66 responsible gaming tools proactively — set a deposit limit now, before you feel you need one, rather than waiting until there is already a problem.

8. Get Help — Contact pv66 Support

If you are concerned about your own gambling behaviour — or about someone close to you — reaching out to the pv66 support team is always the right first step. Our team is trained to handle responsible gaming concerns with discretion, empathy, and without judgment. Whether you want to activate a tool, discuss your options, or simply talk through what you are experiencing, we are here to help.

When contacting support about a responsible gaming matter, please include your registered mobile number and a brief description of your concern. All responsible gaming communications are treated with the highest level of confidentiality by the pv66 team.